As leisure, design and build specialists we have been developing fitness environments for 25 years and know a thing or two about creating the ideal customer journey. Their in-house team of technical experts are able to offer a ‘one stop shop’ service, taking initial concepts from the design and planning phases right through to construction and beyond. The team have been operators themselves, working in both public and private facilities, and so fully understand what’s involved in managing a club.
Brian Thompson, Createability’s Commercial Director says: “Operators often ask for the costs next week and to start work in three weeks, but we need to ensure there is appropriate preparation time to plan for what they really want to achieve, so that it’s right first time. That’s why we’ve designed a flowchart to help operators visualise the processes involved and give them a realistic idea of timeframes.
“It’s managing the processes in this structural, professional manner that enables us to come in on time and on budget with every project. Once the design is agreed, we work up exact finishes and costs well ahead of going to site. That way the budget or timeframe will only change if the client makes variations or additions once work is underway. Ultimately it means we can guarantee to deliver the project quicker and within the agreed budget.”
After the initial enquiry has been received, Createability will visit the site for a free scoping consultation, developing a GIFA (Gross Internal Floor Area) cost plan and a simple base drawing of the project.
“If within the operator’s budget, we then move to cost confidence stage, where we carry out the required surveys and investigation work, to fully understand what they can achieve,” says Thompson. “This is where we look at whether the floor can take the load, whether there is enough power to support the new facilities etc. It enables us to draw up much tighter costs.”
Cost certainty stage is where the budget is fixed. Through further definitive surveying, it covers anything that hasn’t been considered before. Finishes are agreed and a full and final programme of work is drawn up, including start and end dates, along with the client confirming if the work is to be carried out in a live, fully operational site.
Work cannot begin until a purchase order has been received, but as soon as this is in hand the Createability team move to pre construction phase, when the clock starts ticking and the internal team get to work to ensure everything is in place ready for site start. This 4-8 week window is vital for ordering materials, staffing up the project, installing the site cabin and office, as well as hoarding off the works areas on site.
“There’s so much work that goes on behind the scenes to get a project to site,” concludes Thompson. “It’s not just about materials and construction plant machinery. We have to take into account the welfare and safety of our staff, the facility staff and the customers, as our redevelopments always take place in a live environment, alongside customers using the facilities.”