Testimonials

Testimonials

Here is what some of our clients have to say about us.

“This was a well finished project delivered on time despite us adding a large amount of extras in the last month of the contract. The whole team were helpful and approachable, including the workmen on site which was hugely important to us as a school.”
Business Manager, Freemantle C of E Community Academy

“This was an excellent project, delivered in a “live” environment, with a great quality product and very happy client.”
Sarah Watts, Chief Exec., Alliance Leisure Services

“The new facilities have been exceedingly well received and the development has brought a fresh outlook to the Centre with increased participation over all areas. Our customers have commented on the standard of the finish and the overall look of the building, which has been transformed by Createability. People are quite amazed at what has been achieved in such a short period of time.”
Warren Reeves, Hartsdown Leisure Centre

“I would recommend Createability to other schools. They are a straight-talking, honest organisation and were great to work with. There were a few special requirements towards the end, in particular with the new roof, but Createability were so accommodating. I am incredibly proud of what has been achieved.”
Tony Bloxham, Principal of Preston School: A Business and Enterprise Academy

“The feedback we have had has been wonderful. Our new customers love the facilities, and our retained customers really like that we have moved from old-fashioned to modern without having to raise our membership prices whatsoever. We have a very high client retention, which is a testament to the great work Createability and our staff have done; I would certainly recommend them to other leisure centres looking to undertake a similar project.”
Simon Bell, General Manager of One Leisure

“I have already recommended Createability’s services to other leisure operators. The team was very easy to get along with and incredibly efficient. Createability’s managing director Ian Cotgrave delivers what he says he will – what’s on the tin is what you get! We’ve actually already asked them to quote for some more work we have in the pipeline.”
Steve Davis, Managing Director of Hartsdown Leisure Centre

“The Council is now looking at enlarging an existing fitness facility at its largest dual use facility in Lydney. Membership has outgrown it massively and the town is earmarked for substantial growth over the next five years…We’ve got three schemes that we’re working on at the moment and are just at the feasibility stages with Createability. Deciding to work with them again was a no-brainer for us; we know they will do a fantastic job of the new site so watch this space!”
Andy Barge, Group Manager for Forest of Dean District Council

“We will certainly be in contact with Createability regarding future projects. I would whole-heartedly recommend their services to other leisure operators; Createability listens to the needs of their customers, offers carefully considered solutions and responds to any challenges in a swift and professional manner.”
Joel Chapman, Commercial Director for Tone Leisure

“The site has been transformed and the new development provides the area with a family destination to be proud of. The Council had been providing a support grant of £882,000 annually but we are on track to reduce this over the next two years so the facility becomes self-funded. This is the third time I’ve worked with Createability and I was confident they would deliver a quality job within the agreed timescales and budget. As with most projects, there are inevitably ‘on the hoof’ revisions to the original design, but Createability managed to accommodate the changes we wanted within the agreed budget.”
Gary Milne, Managing Director, Southsea Leisure Limited

“Overall the work was well organised, thorough and proved a good experience throughout, something you can rarely say about the construction phase of a project. We are very pleased with the result, Createability delivered just what we wanted and the Centre is achieving the business objectives we forecast. Our location is fairly isolated and with a relatively small captive audience we need high market penetration. Local goodwill and word of mouth are critical to the success of this facility. Our decision to focus on quality was absolutely right. The first impression the new reception area creates cannot be underestimated and activities are proving popular. The development has been great for staff morale too. Thumbs up all round.”
Jeremy Platt, Operations Director, Northumberland County Council

“The result is something that we should all be proud of, it looks superb. We have successfully provided activities in a modern, stylish environment that fulfill our objective of attracting people of all ages and abilities – in particular the family market for which there was little provision locally.”
John Maude, Chief Executive, North County Leisure

“Createability has done a great job, what was a derelict building now looks stylish but is also very functional. The circuit format is good for both the school and community users as more people can be accommodated for.”
Neil West, Chief Executive, Active Life

“This was a major project and the logistics of moving activities around so the centre could remain open was a concern in terms of site security…..Createability’s on site communication was particularly good and as a result no real problems arose. The refurbishment has made a huge difference, resulting in an exceptional improvement in the fabric of the building, which has created a totally different and very positive ambiance. To date, we have met income and participation targets.”
Mathew Boardman, Regional Manager, Greenwich Leisure Limited

“The redevelopment has worked on a number of levels; income generation, staff morale and customer perception. At some stage in the future the Centre may be rebuilt but this sends a clear message to our customers that the Council is prepared to reinvest in its leisure provision and at a standard that equates to that of local private sector operators. The reception area has been reinvigorated and the team has renewed levels of enthusiasm. I’ve worked with a number of building contractors and wouldn’t use all of them again – but I would use Createability. Their standard of workmanship was of a high quality and the interaction we had with the on site team was good, which is particularly helpful during what can be a disruptive period.”
Kerry Taylor, Centre Manager, King Alfred Leisure Centre

“Createability’s attention to detail on the development has provided a product that is a cut above the usual expectation of budget clubs. Our theory and differentiation from other budget brands lies in the sum of many small things, and over delivering on people’s expectations. We see all this as part of a retention strategy, as we lack the obvious magnets of swimming pools and saunas. For example we’ve made the showers spectacularly good. The idea is to focus on the detail that most people notice. We’re really pleased with how well the opening has gone and have had lots of great feedback. Getting the site open on time and within budget was all about Createability’s experience in this field. A very professional, very capable bunch who we’d unhesitatingly use again.”
Rupert Mackenzie-Hill, CEO, Kiss Gyms

“Createability worked with us to explore the possibilities this extra space could include. Getting advice from a practical building and cost perspective was extremely useful and the visuals provided helped us to see how the options would look. Now the work is finished it has become obvious just how accurate these were.”
Bevis Moynan, Centre Manager, Huntingdon Leisure Centre

“Createability provided an innovative solution which met our business needs and have proven to be both flexible and supportive to changes throughout the scheme. The project was delivered on time and on budget in a positive spirit of partnership.”
Joel Chapman, Tone Leisure, Commercial Director

“There were inherent issues of keeping the Centre open whilst work took place but Createability managed the project expertly and public disruption was minimised…Public response has been excellent and the centre is well ahead of target financial projections. We remain in healthy contact with Createability and would not hesitate to use them if a similar project arose.”
Simon Bell, General Manager, One Leisure

“Createability provided a thoroughly professional and efficient service which was a key factor in the project being completed on time. We would certainly work with Createability again and recommend them as an excellent project partner.”
Keiran Mullarkey, Account Director, Nuffield Health

“Throughout the project there was effective communication with the Createability team. Any concerns from either party were dealt with swiftly in a professional manner. I consider the standard of workmanship to have been good with all snagging issues being dealt with efficiently.”
David Wright, Facility Manager, Active (Luton)

“The project was delivered in a professional and positive manner throughout, to budget and on time. The quality of information provided throughout the project was excellent and aided critical decision making on both options and costs.”
Darren Lamb, Director of Operations, North Country Leisure